Is there a minimum age to drive a rental car in New Zealand?
What type of driver’s licence is required to be able to drive in New Zealand?
Drivers must have a current and valid full driver’s licence. A licence in a language other than English, must also be presented with an accredited English translation. This can be obtained via Auckland Translations online. We recommend you call or email us in advance to confirm that your overseas licence is okay to use in New Zealand. Note that a digital NSW or Queensland driver’s licence cannot be used to hire a car in New Zealand – only physical plastic licences are accepted.
Can I book and pay for a rental vehicle even if I am not the person who will be picking it up and driving it?
Can I drive in New Zealand even though I’ve never driven here before?
We are only renting a car for a short time period – do we need to hire car seats for our children?
All children aged 0-6 must be correctly strapped into an approved child restraint whenever they travel. Children aged seven to eleven need to be secured in an approved restraint if one is available in the vehicle they’re travelling in. We have car seats that can be hired. See more details about child restraint laws in New Zealand here.
Do you provide car seats for babies and children?
Am I able to bring my own baby seat or booster seat when I hire a car from you?
Can I add on optional extras after I have booked my rental?
What do I need to bring with me when I pick up my rental vehicle?
- Driver’s licence of the driver/s for our staff to view.
- Your reservation details, if you’ve booked your car in advance.
- Credit card or debit card for payment. Credit cards must be embossed with the owner’s name, which must match the hirer’s details on the rental agreement.
What insurance do I need to rent a vehicle?
We provide two insurance options: Damage Liability Excess and Damage Liability Reduction. Please contact your chosen location for details, as terms vary from branch to branch.
What is a damage waiver?
Do I have to pay a security deposit?
Does the vehicle come with a full tank of fuel?
What do I do if I forget to return my car key?
Can I drop off or pick up a vehicle after office hours?
What payment methods are accepted by Pegasus Car Rentals?
How do I change or cancel my reservation?
What happens if I am late picking up or dropping off the vehicle?
Can I change my rental dates after making a booking?
Do you provide airport transfers?
Do you offer long hire discounts?
Do I need to pay a deposit on my reservation?
Can I take my rental car inter-island across Cook Strait?
Does Pegasus have a Lost & Found service if I accidentally leave something in the vehicle?
Do you offer one-way car rentals?
Is there an additional charge for extra drivers?
Do you have a breakdown service?
What is your cancellation policy?
Cancellations made within seven days of commencement of hire will incur the greater of a one-day hire fee or 10% of the total rental. Cancellations made within 48 hours of commencement of hire or no shows will incur a fee of the full hire cost.
Covid-19 Assurance – Free Cancellation: As an exception to our usual cancellation policy, if the government brings in a Lockdown which prevents you from travelling, we won’t charge you any cancellation or amendment fees. Furthermore, if you are prevented from returning your car due to Covid-19 travel restrictions, we’ll offer you a very generous discount on your extended hire period. If your event is cancelled or you elect not to travel due to Covid health concerns, we will be only too happy to amend your booking and provide you with a credit to use at a later date. Please note that if you simply decide to change your booking and Covid-19 is not the reason, then our usual cancellation and amendment terms apply.