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Frequently Asked Questions

FAQs

Frequently Asked Questions

Is there a minimum age to drive a rental car in New Zealand?

Yes, drivers need to be at least 21 years old.

Drivers must have a current and valid full driver’s licence. A licence in a language other than English, must also be presented with an accredited English translation. This can be obtained via Auckland Translations online. We recommend you call or email us in advance to confirm that your overseas licence is okay to use in New Zealand. Note that a digital NSW or Queensland driver’s licence cannot be used to hire a car in New Zealand – only physical plastic licences are accepted.

Yes, as long as you provide written permission for us to use your credit card.

As long as you have a current and valid driver’s licence (paired with an official translation if not in English), you are permitted to drive in New Zealand. A good idea is to review the New Zealand road code. You can take this free online quiz to check if you know the Road Code.

All children aged 0-6 must be correctly strapped into an approved child restraint whenever they travel. Children aged seven to eleven need to be secured in an approved restraint if one is available in the vehicle they’re travelling in. We have car seats that can be hired. See more details about child restraint laws in New Zealand here.

Yes we can provide both baby seats and booster seats for an additional charge.
Yes – however, your baby seat or booster seat must have one of the following approved standards: AU/NZ Standard, European Standard or the American Standard restraint that complies with New Zealand law is acceptable to use in New Zealand.

Yes, please just let us know, and we’ll have them ready for when you pick up your vehicle.

  • Driver’s licence of the driver/s for our staff to view.
  • Your reservation details, if you’ve booked your car in advance.
  • Credit card or debit card for payment. Credit cards must be embossed with the owner’s name, which must match the hirer’s details on the rental agreement.

We provide two insurance options: Damage Liability Excess and Damage Liability Reduction. Please contact your chosen location for details, as terms vary from branch to branch.

A damage waiver protects you in the event of accidental damage and is included in the cost of your hire.

The insurance excess is secured by an imprint of your credit card on the rental agreement at the time of hire (no amount is held or frozen). If you do not have a credit card, you can opt to use a debit card for the bond, however the applicable excess amount for your hire will be held on your card.

On pick-up your vehicle will come with a full tank of fuel and must be returned with a full tank.
Please contact the Pegasus rental branch where you dropped off your rental vehicle and they will provide instructions for returning the keys.

Yes, please contact the branch concerned and they will explain the procedure. Or, check out the page for your chosen branch for more information.

We accept Visa, Mastercard, EFTPOS, and cash. However, our Auckland Airport, Wellington, Christchurch, Queenstown, and Invercargill branches do not accept cash payments.

Please contact the branch you have booked with and they can make any necessary changes.

Please advise the branch concerned so new arrangements can be made.

Yes, providing we have availability.

Yes, however a small fee will apply. View the individual branch pages for more details.

Yes, please contact the pick up branch for a great deal.

No, full payment is taken at the time of pick up.
Yes, providing you pay for the ferry crossing.
Yes, we will contact you if we find anything left in the vehicle.
Yes, although a minimum hire period and one-way fee may apply.
No, you may have four drivers free of charge.
Yes, we offer 24 hour roadside assist.
Cancellations made within seven days of commencement of hire will incur the greater of a one-day hire fee or 10% of the total rental. Cancellations made within 48 hours of commencement of hire or no shows will incur a fee of the full hire cost.

Locations

We Have Car Rentals Across New Zealand

Pegasus Rental Cars offers convenient locations across New Zealand, with flexible pickup and drop-off options, including after-hours by arrangement. Whether for business or leisure, we provide reliable, affordable vehicles to suit your needs, seven days a week.

North Island Rental Car Locations

Rent a car from one of our North Island depots at:
View Locations

South Island Rental Car Locations

Rent a car from one of our South Island depots at:
View Locations

Book Now with Pegasus

Ready for your next adventure? Secure your rental car today and enjoy exploring New Zealand with ease and comfort. Click below to book now and get on the road with Pegasus Rental Cars!

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Pegasus Rental Cars is a member of the Index Group of Companies that also includes Omega Rental Cars and RaD Car Hire.

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Postal Address

P.O Box 47-818, Ponsonby, Auckland 1144

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